how can we help?

    Getting started

    Have a look at our video tutorials on YouTube and learn how to use VRdirect.
    Visit our VRdirect Youtube Channel for more videos.

    icon_file Use Guides

    These user guides give you an overview of how to use the VRdirect platform. They cover all points on your VRdirect journey - from first usage 'step-by-step' to a more technical focused part.

    Step-by-Step Guide EN »
    The Ultimate Guide »

    icon_file Example Material

    Having trouble with getting 360° content? Try new things, play around and get to know the VRdirect Builder. These example assets will help you discover the endless possibilities of VR.

    Download Demo Experience »
    Download Asset Folder »

    Become a Virtual Reality expert with VRdirect

    Frenquently Asked Question

    Please contact us via support@vrdirect.com if you don't find the right answers here.

    I cannot open the VRdirect Studio because it says it comes from an "unidentified developer". What can I do?

    If this message appears, open the System Preferences, go to "Security & Privacy", then click on "Open anyway". The message can appear on Mac because the VRdirect Studio is not yet available in the App Store. However, the VRdirect Studio is an officially certified software, validated by macOS and Windows operating systems.

    How should videos be formatted?

    In general, VRdirect Studio and App support MP4, H264 encoded, 30fps. The video's audio should be MP3 stereo mix.

    360° videos for the VRdirect Studio
    Not all devices can play higher resolutions and higher bitrates. So, for preview purposes, VRdirect Studio recommends a full HD (1920 x 1080px) minimum resolution with a bitrate of about 2Mbps. If you have a high performance smartphone (e.g. Galaxy S9, Pixel2, iPhone 11), you can usually play up to 4K videos (4096 x 2048px). In that case we recommend a bitrate of 12Mbps. If your device (e.g. Oculus Go) can play even better quality, do not hesitate to use the highest resolution possible. However, please note that very large files can cause long loading times or very large file sizes.

    When you publish your VR project, the VRdirect Studio will transcode it to support dynamic bitrate adaption and the different devices' resolutions. That way you can be sure that your device gets the highest content quality that is available and that can be handled by the device.

    How should images be formatted?

    In general, the VRdirect Studio and App support images that are PNG, JPG and JPEG.

    360° images for the VRdirect Studio
    Not all devices can play high resolutions. For preview purposes, VRdirect Studio recommends a full HD (1920 x 1080px) minimum resolution. If you have a high performance smartphone (e.g. Galaxy S9, Pixel2, iPhone 11), you can usually play up to 4K images (4096 x 2048px). If your device (e.g. Oculus Go) can play even better quality, do not hesitate to use the highest resolution possible. However, please note that very large files can cause long loading times or very large file sizes. We therefore recommend using JPF formats as they are often lighter. When publishing a VR project your device receives the highest content quality that is available and that can be handled by the device.

    TIPP: For objects you can use PNGs so the alpha channel results in transparency. 2D Stereo images are also supported.

    How should audio be formatted?

    The VRdirect Studio supports audio that is MP3 stereo mix and 1, 2, 6 and 8 audio channels for AAC codec. We recommend using 128 Kbps or 256Kbps. We also include spatial audio support in the format of TBE (44.1 KHz). Get creative and make the most out of your virtual spaces with spatial audio.

    What is the background scene?

    The background scene is a special feature. Everything that is placed inside the background scene (e.g. objects, interactions, time events) is available, visible or active throughout the entire project. For example, it can be used to add background music to your project: Add a new object, upload your music file (.mp3), set a time event at 0 seconds to start the music. When previewing, you will see that the music does not stop when you switch between scenes. It plays in the background.
    You can enter the background scene once you have added at least one scene to your project by clicking on the third tab in the sidebar (lock icon). A note on top of your scene view will let you know once you are in the background scene. To exit the background scene, simply click onto one of your existing scenes in the storyboard view.

    How can I preview my project?

    For the preview of your newly built project, you have two options:

    1.) Browser Preview
    To test your project quickly, there is a so-called browser preview which you can find in the creation area of VRdirect Studio under “Project Options”. After you have started it and the program has not detected any errors, a preview window will open and you can test your VR project and your latest changes.

    2.) Publish Preview
    As soon as you want to upload and publish your project, you have the opportunity to test it again. When uploading your *.vrprj file, the project and all its assets is transferred into the VRdirect Cloud, which enables a fully functional preview on your smartphone and your VR headset (e.g. Oculus Go). This step is highly recommended and requires the installation of the VRdirect app and an internet connection. You can find the download links to the VRdirect app on our product page. After the project is uploaded, simply click on the “Preview” button and you will see a generated QR Code, the App link and the Project Code.

    Preview on smartphone:
    Scan the code with your smartphone or simply click on the App link and the VRdirect app will open immediately where you can view your project before it is published.
    Preview in VR headset:
    After installing the VRdirect App onto your VR device, open it and enter the 6-digit Project Code into the app’s search field.

    Please note: These links are generated for preview purposes only and will therefore only work one time. For sharing purposes, please publish your project and distribute it via the provided share links.

    Where and how should I save or export my project?

    First of all, we always recommend saving and exporting your project locally on your PC. Furthermore, we recommend creating one single folder for each project, containing all assets that belong to it.

    Saving the project:
    When saving the VR project that you have created in the Studio only the *.vrprj file is saved. You will be asked to specify a location and a file name. To also save all of its relating assets and contents, please export the project.

    Exporting the project:
    Exporting a project can be used to share your project amongst other team members. When exporting, the *.vrprj file and all the relevant assets are exported to the location that you have specified. We highly recommend creating a dedicated “export” folder in advance to organise your files better.

    Please note:
    Before sending it to other users or moving it around on your computer, please make sure that your export folder is immediately compressed (zipped) without opening the *.vrprj file. This way, the paths of your VR assets (objects, images, videos, etc…) are dynamic and can be opened from any new location. As soon as you open the *.vrprj file, the local paths are created and therefore cannot be found by the system in case you relocate your files.

    The project download in the App started but got stuck around the end. What should I do?

    Newer versions of the App and Studio don’t have this bug anymore, but your device might have old data which causes the conflict. To solve it, do the following: Go to your smartphone’s Settings -> Apps -> VRdirect -> Storage -> Clear Data and confirm with “Delete”. This will erase all downloaded data and should resolve the download issue. To get the latest version of our apps, visit our product page and follow the links to the app stores or download the latest version of the Studio.

    When publishing my project, will it be visible for the public?

    No, publishing your project will not automatically make it visible anywhere. It will simply make it available through the VRdirect Cloud. That means that the people who have a link to your project will be able to view it. Or when you embed your project into a website it will then show your VR content. If the project is not published, the frame/web browser will simply be black and the links won’t work. If you would like to have your project visible in your own app, please shoot us a message so we can talk!

    How can I share my project, e.g. on my Website, YouTube or Facebook?

    With the VRdirect Web Player, it is possible to embed a VR project into any website. Just open the Studio and go to the Publishing section, select your project and you will find that the embed code was automatically generated for you in the “Sharing” section underneath the Web Link. By clicking on the little “Embed Code” icon the Embed Code Editor will open where you can customise your embed code. You can use the resulting HTML snippet and paste it in the source code of your website. If you don't know how to do that, please ask your web developer.

    You can also share your VR projects directly to Facebook or Linkedin using the little share icons in the “Sharing” section. Users that installed the VRdirect App and open the link will be taken directly to your content or can view it via Web. Putting a VR project inside a YouTube Video or posting it directly in Facebook with all its interactive functionalities is currently not possible, as YouTube and Facebook don't support these interactive file types yet.

    The Web Player displays „only streaming…”. What is the problem and what should I do?

    Don’t worry, this is not an error. Sometimes it can take some time until a VR project, especially if it contains large 360° videos, is completely uploaded to our VRdirect Cloud. Try to open the project again after some time or contact our support if the problem persists.

    Can I test VRdirect for free or do I always need a license?

    Good thing you're asking! With the Free-Trial License, the VRdirect platform can be tested for 30 days completely free of charge and without any strings attached. To ensure that projects created are still available after the test period has expired, you need to purchase one of our licenses, which start at just 19€ per month.

    To get started, all you need to do is to sign up and download the VRdirect Studio! Enjoy!

    Are there any hidden costs?

    You only pay for your subscription or the price we agreed on. No unnecessary fees. No membership fees, no additional fees.

    Can I cancel my subscription at any time?

    You are never locked in. Cancel any time or switch plans as your business needs change. And in case something unexpected happens, we are always happy and open to help. Just shoot us a personal message.

    What happens when my projects exceed my license limits?

    If you try to publish a project that exceeds the limits of your license (e.g. more 360° images or videos), we will not automatically upgrade your license. You can still edit your project in the Creation part and use the browser preview. But in order to publish it you will need to upgrade to the next bigger plan or unpublish another project.

    Question not answered?

    Go ahead and ask us anything!
    Our team is happy to help you with whatever you need.