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FAQ
How can I activate my license?
How can I register for a VRdirect Account?
My list of projects is empty. The projects have been deleted.
What is the 30-day free trial period?
Can I integrate tracking analytics in my VR project?
Can I shoot 360° content with my SLR camera?
Can I turn music up/down anywhere?
Can I walk around and lift objects in VR?
How can I record 360° content?
How do I install the VRdirect Studio?
How long is the usual time a user stays in a VR project?
I have moved my project to another computer. Now all my assets are gone.
I have received an exported VR project. When I open it, all the assets are missing.
I would like to record my 360° content myself with a 360° camera. What do I have to pay attention to?
Recommendations for taking 360° photos
The content is 360° - where is the Virtual Reality then?
What is a nadir and what is a zenit?
Where can I download the VRdirect Studio again?
Where can I find buttons and icons?
Where is my project saved?
Which 360° cameras and stitching software should I use?
Who can build a VR project for me?
Who can help me build a VR project?
Why are different quality levels of the VR project sometimes displayed?
Can I install VRdirect on my mobile phone?
How does the VRdirect app work?
In the app, the 360° background swirls around wildly. What can I do?
Objects are clickable in the app although no interaction is stored.
The app often crashes and displays content in a strange way.
Is my VR project on the cloud?
An object is visible in the preview, but I cannot find it in the scene?
Can I copy and paste a scene from another project?
Can I hide/disable objects when working in the authoring (creation) mode?
Can I insert text into my VR project?
Can I send an e-mail via the VR project?
How can I add background music?
How can I add interactivity to my object?
How can I create a time event?
How can I create objects?
How can I identify my problem in the VRdirect Studio?​
How can I send my project to someone?
How can I update my project?
How can I update the VRdirect Studio?
How do I get out of the background scene?
How to preview your project.
I cannot open the VRdirect Studio because it says it comes from an “unidentified developer”. What can I do?
​I have exported a project but the ZIP file seems broken.
I have inserted an object into the background scene. How do I get back to the time events?
Is there a list of all objects of my VR project?
My assets suddenly disappear and cannot be found anymore.
My VR project is very large. Is there an option to save space?
The objects disappear in the zenit/nadir, what can I do?
The preview of the Studio is not working anymore (in the Creation part).
The scene orientation is not working.
What are connections?
What are objects?
What is a background scene and how can I insert something in the background?
What is a scene and how can I add a scene?
What is a time event?
What is the best way to start a VR project?
What is the Scene view?
What is the side bar?
What is the Storyboard view?
What is the tab bar?
What is the tool bar?
What is the VRdirect Studio?
What kind of content can I use to fill my scene?
When I click on the third icon in the sidebar, the second icon is suddenly no longer clickable.
When I enter into the scene in VR I look into the wrong direction.What can I do?
When opening the VRdirect Studio, the login window appears empty.
Which external links can I insert?
Which external videos can I insert?
Which formats can I load into the VRdirect Studio?
Which streaming video can I insert?
Which web links can I insert?
Why does the feature open web link not open my web site?
Wie kann ich Objekte erstellen?
Can I preview my project again before I publish it?
Can I restrict access to a scene within my VR project?
How can I publish my project?
How can I save my project?
I cannot access the Publishing part of the Studio anymore.
I have uploaded my project successfully but it's not working. What can I do?
My project says "Error - Project could not be found".
My project seems to be stuck in processing. What can I do?
The link to my VR project does not work.
Can I embed my project into my website?
Can I start my project automatically in the Web Player?
Instruction for Web Player
Objects are clickable in the web player although no interaction is stored.
The loading times of the Web Player are very long. What could be the reason for this?
The quality of my 360° content looks very poor.
Why doesn't the "Open Web Link" function open my website?

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