Please check whether the app has been updated to the latest version. If so, close the app again and open it again, or download the project again. Also, please check on a second test device. If these errors are reproducible, we would be very pleased if you could send a short message to support@vrdirect.com. Please be sure to include the details of the test device, project and app version. If 360° content is displayed in a strange way, please check in the VR project which 360° projection was selected and in which projection the 360° content was recorded (Equirectangular monoscopic? Stereoscopic? …etc.).   
 

At present, the App Player does not yet distinguish whether an object has interactions or not. This means that even with image objects, the crosshairs (control in the middle) imply that the object is clickable. This behaviour will be corrected in the coming platform updates. A current workaround is to set the objects in the studio to "deactivated", which have no interactions. This means that a picture on the wall, for example, behaves like an inactive picture.

The VRdirect Studio cannot be installed on a mobile phone, but the VRdirect App can be downloaded to view VR projects. In addition, VR projects can be viewed on a laptop or computer using the Web Player. 

For more information please check the User Guide. 

• The app is available in the Apple and Android Store and can be downloaded free of charge for iOS and Android devices
• Open the VRdirect app after installation
• Click on "Add project" (Plus button)
• Then enter the VR Project Code or scan the QR Code
• As soon as the project is found, confirm the addition by clicking on "Add VR Project"
• The project then appears in the app and can be downloaded via the download button
• Once the VR project has been downloaded, it can be viewed. For this purpose, it is recommended to turn the smartphone into landscape mode

For more information please check our User Guide. 

In the old VRdirect app, the swirling was due to Apple making an update to gyroscope mode (when iOS 14 came out). Apple changed the gyroscope mode, so all apps developed for the previous gyroscope mode had a problem. Meanwhile, the problem is no longer present in the new VRdirect app. Please update to the new VRdirect app as this problem comes from the old iOS app version. 

Note: the problem has only occurred on iOS devices running on iOS 14 or higher.