The VRdirect Studio cannot be installed on a mobile phone, but the VRdirect App can be downloaded to view VR projects. In addition, VR projects can be viewed on a laptop or computer using the Web Player.
The app often crashes and displays content in a strange way.
Please check whether the app has been updated to the latest version. If so, close the app again and open it again, or download the project again. Also, please check on a second test device. If these errors are reproducible, we would be very pleased if you could send a short message to firstname.lastname@example.org. Please be sure to include the details of the test device, project and app version. If 360° content is displayed in a strange way, please check in the VR project which 360° projection was selected and in which projection the 360° content was recorded (Equirectangular monoscopic? Stereoscopic? …etc.).
Objects are clickable in the app although no interaction is stored.
At present, the App Player does not yet distinguish whether an object has interactions or not. This means that even with image objects, the crosshairs (control in the middle) imply that the object is clickable. This behaviour will be corrected in the coming platform updates. A current workaround is to set the objects in the studio to "deactivated", which have no interactions. This means that a picture on the wall, for example, behaves like an inactive picture.
In the app, the 360° background swirls around wildly. What can I do?
In the old VRdirect app, the swirling was due to Apple making an update to gyroscope mode (when iOS 14 came out). Apple changed the gyroscope mode, so all apps developed for the previous gyroscope mode had a problem. Meanwhile, the problem is no longer present in the new VRdirect app. Please update to the new VRdirect app as this problem comes from the old iOS app version.
Note: the problem has only occurred on iOS devices running on iOS 14 or higher.
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